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Shipping & Returns

Exchange Policy
We

Shipping & Returns

 

We normally ship your watch within 1-3 days after you have successfully placed your order. For Chronograph-divers.com to ship your watch order as fast and hassle-free as possible, make sure you provide us with your preferred complete shipping address together with a phone number where you can be contacted. This is to ensure that you can be contacted by the courier or your local post office in case you are unreachable. 
If your delivery status shows a delay of more than 4 business days, we will attempt to contact you.

We do allow return for exchange if the watch is not as described or faulty on arrival. We can only do refund if you return the watch back to us in it original condition not used or altered in any way

Please note that customs taxes / import duties are not included in our price. It is the buyer's responsibility to pay for any customs taxes or import duties imposed by the customs of the buyer's country.

will accept exchange of item if you are not satisfied with your choice of watch. Shipping fees will be charged to the buyer both ways. We can offer you any other watch of your choice with the price difference topped up or refunded.
We are not responsible for any return/exchange shipping mishaps. We do not accept faulty watches for return or exchange. All our watches are checked before sending to you. If you watch is not working as expected please drop us an email first.

Returns Policy.
We do allow return if the item you received is defective or the wrong item is send.
Customers will receive a refund if the purchase was made from our website, it is within 7 days from the receipt of shipment and if the returned goods are in resalable condition.

We accept returns and will refund you for your purchase under the conditions outlined below. To be eligible for return or exchange, all watches must be sent back to us within the first 20 days following the purchase and must be sent back to us in original condition (new and unused) with:

Proof of purchase with original box/documentation and packaging
Watch in original working condition with no defects
No scratches, damages whatsoever
No resizing, altering of bracelet.

All purchases from Chronograph-divers.com are entitled to a 7-Day Money Back Guarantee. If you are not happy with your purchase for any reason, you can return us your watch in its original condition no worn without any defects within the first 30 days following your purchase and we will offer you full refund. All shipping, handling and packaging costs will be charged to the buyer. Actual shipping costs to the buyer will be deducted from the final refund amount (So even if you did not pay for shipping i.e. opted for Free Shipping, the actual shipping cost will still be deducted from the refund amount).

Shipping
We ship to most countries in the world. Your item is carefully and securely packed in its actual box. The box is further secured in a strong non-collapsing cardboard box with layers of impact-proof bubble wrap before shipping.


Typographical Errors

We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.


Duty and Tax

Import duties and local taxes are NOT included in the quoted price of goods being delivered to any location. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt. You will also be responsible for clearance of the items by providing all necessary information to the customs if they require it. We are not responsible for any issues whatsoever caused by the customs of your country.

Product Availability

We cannot guarantee product availability; nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may recommend products which have substantially similar functionality and specifications to the products ordered or cancel your order.